What's included in the prices?
Our
prices are listed on each product so you don't have to request a quote. The prices include free embroidery in one location (minimum
12 items) and the creation of your designs. There are no setup fees or other hidden charges. You may incur additional
charges if your design exceeds 10,000 stitches or if you want an additional embroidery location.
Do you have a catalog?
Our product
catalog is too extensive and dynamic to produce in printed form. We do not have a printed catalog.
Do you do screen printing?
Yes,
we offer screen printing as well.
Can I mix different items for quantity pricing?
If each item you order uses the same design, you
may combine items, sizes and colors for pricing (see below for exclusion on headwear), although there is a minimum of four per item
per color. For instance, if you order 48 denim shirts, 24 polos and 24 jackets and the same design is used for all items, you would
use the "96-143" (48+24+24=96) price break for each item. Because embroidery on headwear requires a special setup and special equipment,
headwear must stand alone for quantity pricing and for minimum quantities. Within the headwear category, you may combine items, sizes
and colors, as long as each item is embroidered with the same basic design and there is a minimum of four per item per color.
What
if the items I order need different colors in the embroidery?
There is no charge for additional colorways to match the different colors
of items you order. We will design the colorways for you based on the items you order.
Can I see a sample of my embroidery before
I place my order?
Because of the considerable number of hours required to prepare and proof your design, we do not prepare embroidery
samples before you place your order. However, when you place an order we will prepare a proof for your approval prior to production.
Sample embroidery is available for a setup fee of $150.00. The sample embroidery charge will be refunded to you when you place
a quantity order of at least 12 pieces.
Do I see my embroidery before you ship my order?
Within five business days of the time you place
your order, we will make a proof of your embroidery available to you for approval. We will not embroider your order
without your prior approval. If you have any concerns, please request a no charge pre-production sample.
Should I order a product
sample?
If you are unfamilar with the product you are considering, we strongly recommend you order a sample without embroidery.
Once you have evaluated the sample, you may return it for full credit.
Can I send my items to you for embroidery?
We only embroider
the items we sell.
What is the largest embroidery I can get?
The largest embroidery we produce must fit within a circle with a diameter
of 5.5 inches.
How many colors can I use?
Our machines will accomodate up to 15 colors. There is no charge for using more than
a certain number of colors.
